Meet Orla
Orla, the AI Concierge
Aurelia pairs Orla, an AI concierge available at any hour, with a dedicated human relationship manager for every member — availability and judgement, together.
Available at Any Hour
Orla takes a request the moment it is made — at night, across time zones, mid-journey — and confirms it in writing.
Absolute Discretion
Your conversations are encrypted and stored securely. They are visible only to your relationship manager and retained for up to two years. They are never used for advertising or shared with third parties for commercial purposes.
Human Judgement
Anything complex or sensitive passes to your relationship manager with full context, so nothing is repeated.
Orla
AI Concierge · Online
Orla in Brief
Orla is Aurelia's AI concierge, available to members 24 hours a day and paired with a dedicated human relationship manager. Orla takes requests in natural language, draws on each member's confidential preference dossier, coordinates complex arrangements with the relationship manager and closes each actionable exchange with a written summary of actions. Conversations are encrypted, visible only to the member's relationship manager and never used for advertising.
What is Orla?
Orla is Aurelia's AI concierge — an always-available assistant that takes member requests, applies each member's confidential preferences and coordinates fulfilment with the member's human relationship manager.
Does Orla replace the human relationship manager?
No. Orla provides 24/7 availability and speed; complex, sensitive or high-value requests are handed to the member's dedicated relationship manager, who remains accountable.
Are conversations with Orla private?
Yes. Conversations are encrypted, stored securely, visible only to the member's relationship manager, retained for up to two years and never used for advertising or shared for commercial purposes.